Frequently Asked Questions

Do you have a minimum order value ?

Yes - our minimum order is 10 garments which can be a mixture of garments.

How can I pay ?

Card payment - We accept bank transfer - BACS as methods of payment.

What is your embroidery set up charge and what does this cover ?

We charge a one-off set up charge of £25 + VAT per design. This charge is for the digitisation of your design so that it can be read by our embroidery machines. This is a skilled procedure which can take many hours, depending on the design. We only charge this fee once so you will not have to pay this for any future orders which use the same design.

How do I send you my design/logo ?

Please send your artwork to karen@essentialuniform.co.uk in any of the following formats : jpg, pdf, eps, png.

The best results come from higher resolution images.

How long will my order take ?

We aim to fulfil orders as quickly as possible, but do allow 7-10 working days from approval of your artwork. Delivery can take 2-3 working days once dispatched. If you require your items sooner than that, please let us know before we start the job, so that we can let you know if this is possible or not.

What if I want to cancel my order ?

As soon as production’s started on your garments, we will be unable to cancel your order. Please ensure any queries you have in relation to your order are dealt with prior to giving your approval which initiated the production process.

Can I get a refund if I am not happy ?

Customers must approve all quotes and samples in writing (by email) prior to production taking place. It is therefore imperative that you are fully satisfied before prompting us to go ahead with the embroidery or printing. As soon as approval happens, production begins and once a customer’s unique design has been placed on a garment, it is impossible for us to offer any refunds.